I was a customer of Mercury’s for over four years. Their cancellation policy, along with a multitude of fees, was hidden in the contract. They sent me a credit card swiper machine that wasn’t the correct machine for my cash register. They sent the correct swiper, called a Twin Tran, and the incorrect one was sent back to their equipment company, Data Cap. This was in 2010. Fast forward to August of 2013, and we closed our business. We were told that we would be charged $295 for cancelling our account, even though we argued with this because, as I said earlier, this tiny little clause was never disclosed and was hidden in the contract. Then they sent me an invoice for $380 for non return of equipment – the Twin Tran device, which we hadn’t yet returned. I spoke with at least five customer service reps and two managers, and was informed that the $380 would not be taken out of my account as long as I provided them with tracking information for the return of the Twin Tran. Two days later, they took the $380 out of my bank account without my knowledge or consent. I disputed this and they said that they would reimburse me for the $380 once they received the tracking information. I sent them the tracking information proving that the Twin Tran had been returned and received by Data Cap. Then Mercury Payment reps called me back and said that they still had in their notes the fact that I had THREE Twin Tran devices and they could not refund the money that they owed me. I informed the two reps and one manager that I spoke with that I’ve never had more than one Twin Tran since I’ve only ever had one cash register, and why would they have sent me another Twin Tran in 2011 and then another in 2012 without having received any payment for the original Twin Tran that I received in 2010? It makes no sense. They are erroneously charging their customers and when you speak with the reps on the phone, they literally laugh at you, they sigh these big sighs, they get enjoyment out of the fact that they know they have you and there’s very little you can do about it. I am now complaining to every outlet available to me because I think their business practices are absolutely disgusting.