Mercury Payment Systems apparently has no trouble calling you back rapidly when you are ready to set up a new account, however, after canceling my account, I find a month later that they have billed for a monthly maintenance fee and monthly statement fee along with some other minor charge.
When calling in to question why I am still being billed monthly fees, they claim that a 30 day notice is required and monthly fees continue for that additional 30 days even though the account has been closed.
It would make sense to pay the final statement fee, but NOT a monthly maintenance fee. After 3 phone calls and one email, nobody called back. On the fourth phone call, I finally got a person on the phone that was not only rude, but when I asked to speak to someone in management, I was bluntly informed that nobody in management would tell me anything different, and they were in charge of my account.
As president of my company, I feel that requesting to speak with management was not unreasonable, yet I felt like I was belittled.
I would not recommend Mercury Payment Systems to anyone that doesn’t like hidden fees or rude customer service representatives. Very unprofessional.
Service during the time we were with them was satisfactory, albeit high fees and unexpected costs associated with their services.