Thomas -
We are in the same boat. We notified Mercury Payment Systems that we were terminating our contract with them on March 30 with a cancellation date of May 31, 2012 (more than 60 days’ notice). We actually switched over to our new processor on May 3, and not more activity occurred on MPS equipment past May 4. We returned all equipment to MPS well before the May 31 cancellation date. I received the statements for our 5 locations for May charges in June…no problem. That should have been the last batch of statements. However, in July I received 5 statements, charging each location between $97 and $118 in miscellaneous charges! And we’re no longer a customer!
I called the toll-free number and spoke with two different people, including someone who was to notify Joel Chambers. I emailed James Russell after the charges weren’t reversed, as he was my contact during our cancellation. NO RESPONSE FROM ANYONE.
And this is all after they resorted to extortion-like scare tactics when we announced we were leaving, telling us it would cost almost $8,000 in “gift card conversion assistance” to keep our active gift card balances valid. (FALSE. The balances and active card numbers were all easily accessible & everything works fine on the new processor. NO GLITCHES.) They tried to scare us into staying.
Since these July charges occurred, I contacted my bank to de-authorize any and all future ACH debits/credits from Mercury Payments and Global Payments, as we would consider them “Theft by False Pretenses.” I’m not sure if we will ever re-coup the ~$500 in unauthorized charges they stole from us in July, but I can assure you we won’t allow a penny more to go their way.
I can’t even begin to describe the horrors of Dec 20, 2011 – Jan 6, 2012 in which all credit refunds of $100+ took 3-4 weeks to post to customer accounts due to “infrastructure upgrades” at the Global Payments level. Yes, customers returning Christmas presents were not seeing refund post for FOUR WEEKS as Mercury/Global Payments were having to re-enter refund transactions manually, one-by-one. It took 2 weeks of that mess before Mercury sent us a bulletin announcing the “slight delay”. Needless to say our customers were not satisfied with Mercury’s “response.”
So in addition to gross negligence/incompetence in with the refund delays they are just plain crooks, and we would recommend any retailer considering them to RUN AWAY.